Terms of Service

By creating an account or using the ClinchRev platform, you confirm that you are at least 18 years old, have the authority to enter into this agreement on behalf of yourself or your organization, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not access or use our platform.

ClinchRev is a subscription-based SaaS platform that provides AI-powered sales tools, including:

• AI outbound and inbound calling via humanized voice agents
• Email outreach sequences and lead management
• Customer CRM, deal tracking, and revenue analytics
• Stripe-powered billing, invoicing, and payment collection
• Customer self-service portal
• Team management and role-based permissions
• HubSpot CRM integration

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

You must provide accurate, current, and complete information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Notify us immediately at [email protected] if you suspect unauthorized access to your account.

You may not share your account or allow multiple individuals to use the same account seat simultaneously. Each seat in your plan is for one named individual.

Access to the platform is provided on a subscription basis. Subscription fees are billed monthly in advance and are non-refundable except as expressly set forth in these Terms.

• Your subscription renews automatically at the end of each billing period.
• You may cancel at any time; cancellation takes effect at the end of your current paid period.
• Overage fees for AI calling minutes beyond your plan limit are billed monthly based on actual usage.
• We reserve the right to change pricing with 30 days' notice. Continued use after notice constitutes acceptance.
• All payments are processed securely via Stripe. We do not store your card details.

All payments made to ClinchRev are non-refundable. By subscribing or making any payment, you acknowledge and agree that no refunds will be issued under any circumstances, including but not limited to: cancellation of your account, unused AI calling minutes, partial billing periods, or dissatisfaction with the service.

Refunds may only be considered in the following limited circumstances:

• You were charged in error due to a verified technical fault on our end (duplicate charge, incorrect amount billed)
• Your account was charged after a confirmed written cancellation that was not processed within the stated timeframe

Refund eligibility is determined solely at ClinchRev's discretion. To request a refund review, contact [email protected] within 7 days of the charge with full details. Approved refunds are processed within 10 business days.

You agree to use the ClinchRev platform only for lawful purposes. You must not:

• Use the platform to make calls or send messages to individuals who have not provided consent, in violation of applicable laws (including TCPA, PECR, GDPR, or equivalent)
• Upload contact lists obtained illegally, from data brokers without proper compliance, or from scraping without authorization
• Use the platform for spam, harassment, fraud, or any unlawful purpose
• Attempt to gain unauthorized access to the platform or its infrastructure
• Reverse engineer, decompile, or extract source code from the platform
• Resell, sublicense, or white-label the platform without written permission from ClinchRev
• Use the platform in any way that could damage our reputation or the rights of third parties

You are solely responsible for ensuring compliance with all applicable laws governing automated calling, text messaging, and AI-generated communications. This includes but is not limited to:

• The Telephone Consumer Protection Act (TCPA) in the United States
• The Privacy and Electronic Communications Regulations (PECR) in the UK
• General Data Protection Regulation (GDPR) in the European Union
• Equivalent laws in your jurisdiction

ClinchRev provides tools to help with compliance (such as AI disclosure scripts and do-not-call list management), but the ultimate legal responsibility rests with you as the operator. ClinchRev is not liable for any regulatory fines, penalties, or legal actions arising from your use of the calling features.

The ClinchRev platform integrates with third-party services that you may optionally connect, including but not limited to Google Workspace (Gmail, Calendar), Microsoft 365 (Outlook, Calendar), HubSpot CRM, Stripe, Apollo.io, Zoho Mail, and Twilio. By connecting any of these services, you represent and warrant that:

• You have the legal authority to connect the account on behalf of yourself or your organization.
• You will comply with the third party's terms of service and acceptable use policies (e.g., Google API Services User Data Policy, Microsoft Services Agreement, Stripe Connected Account Agreement, HubSpot Acceptable Use Policy).
• You authorize ClinchRev to access, read, write, and modify data within the connected service only to the extent of the OAuth scopes you grant.
• You are responsible for any fees, rate-limit overages, or service-specific charges imposed by the third party.

Google API Services User Data Policy: ClinchRev's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, do not use it for advertising, and do not allow humans to read it except with your affirmative consent, for security, or as required by law. The complete disclosure is in our Privacy Policy.

Microsoft Graph: We request only the minimum scopes required (Mail.Send, Mail.Read, Calendars.ReadWrite, User.Read, offline_access). We do not access OneDrive, SharePoint, Teams, or any other Microsoft Graph resource.

Disclaimer: ClinchRev is not affiliated with, endorsed by, or sponsored by any of these third-party services. All product names, logos, and brands are property of their respective owners. ClinchRev provides interoperability via publicly available APIs and OAuth flows.

Third-Party Service Outages: ClinchRev is not liable for any downtime, data loss, suspension, or termination of your access by a connected third party. If a third-party service suspends or terminates ClinchRev's access (for example, Google revokes API access during a verification review), some features may become temporarily unavailable. We will work in good faith to restore service.

You may disconnect any third-party integration at any time from Settings → Connected Accounts, or by revoking access through the third party's own consent manager (e.g., Google Account Permissions, Microsoft Account Consent).

You retain full ownership of all data you upload to the platform, including leads, contacts, call recordings, and customer information. By uploading data, you grant ClinchRev a limited, non-exclusive license to process that data solely to provide the platform services to you.

We will never use your customer data for training AI models or for any purpose beyond operating the platform on your behalf.

Data received via connected third-party APIs (Google, Microsoft, etc.) is processed strictly in accordance with the originating provider's user data policy and is never used for any purpose other than delivering the user-facing feature requesting it.

All platform software, interfaces, designs, AI models, and content created by ClinchRev are our intellectual property. These Terms do not grant you any rights to our brand, trademarks, or proprietary technology beyond what is necessary to use the platform as described.

Any feedback, suggestions, or ideas you provide to us about the platform may be used by us without any obligation to you.

To the maximum extent permitted by applicable law, ClinchRev shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising from your use of or inability to use the platform.

Our total liability to you for any claim arising from these Terms or your use of the platform shall not exceed the amount you paid to us in the 3 months preceding the claim.

The platform is provided "as is" and "as available" without warranties of any kind, express or implied.

You agree to indemnify, defend, and hold harmless ClinchRev and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any data you upload or calls you initiate through the platform.

You may cancel your account at any time through the platform's billing settings or by contacting [email protected].

We reserve the right to suspend or terminate your account immediately if you violate these Terms, engage in fraudulent or abusive behavior, or if required by law. Upon termination, your access to the platform will cease and we will retain your data in accordance with our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction, as agreed between the parties.

We may update these Terms from time to time. We will notify you of material changes via email or an in-platform notice at least 14 days before the changes take effect. Your continued use of the platform after the effective date constitutes your acceptance of the revised Terms.

If you have questions about these Terms, please contact us: